Secretary for Administration and Justice Wong Sio Chak said on Friday that the government has completed establishing the basic framework for a single and simple platform for residents to raise opinions and complaints related to all government entities, adding that the new public feedback gathering platform will be operated through the applications of big data models as well as artificial intelligence (AI) technologies that convert voice into text, with the aim of enabling the government to assess and respond to residents’ opinions and complaints more efficiently.
Wong made the remarks during a one-day Q&A session on Friday in the Legislative Assembly’s (AL) hemicycle about his portfolio’s policy guidelines for next year.
The government indicated early this year its plan to set up a single and simple platform for residents to raise opinions and complaints related to all government entities as the current public feedback systems run by different public entities, the government acknowledged at that time, did not function well in responding to opinions and complaints from residents.
During Friday’s Q&A session, Wong noted that the local government has designed the modus operandi of the new platform after referencing the design of the mainland’s government service hotline 12345.
Wong said that the government has completed setting up the basic framework for the new platform, adding that various types of preparatory tasks are underway before the operation of the platform can get off the ground.
Meanwhile, Wong also said that the government will consult the public about its proposed new legislation to regulate the setting-up and operations of the city’s community associations.
Wong acknowledged the various irregularities in the operations of community associations in the city over the years as there is no specific public entity formally tasked with supervising their operations.
Wong said that the current law regulating community associations was enacted in 1999, i.e., shortly before the establishment of the Macau Special Administrative Region (MSAR) on December 20, 1999, adding that there were only some 1,700 community associations in Macau in 1999, while the number has increased to about 12,300 now.
Based on the figures mentioned by Wong, the number of community associations has risen by 623.5 percent since 1999.
Secretary for Administration and Justice Wong Sio Chak addresses Friday’s Q&A session about his portfolio’s 2026 policy guidelines in the Legislative Assembly’s (AL) hemicycle. – Photo: GCS
