AirAsia celebrated winning the World’s Best Low-Cost Airline award for 12 consecutive years, as announced at the Skytrax 2021 World Airline Awards this week, an AirAsia statement said on Wednesday.
AirAsia was also happy about being recognised and awarded for Business Innovation at Flight Global’s Airline Strategy Awards 2021 on Tuesday.
CEO of AirAsia Group Tony Fernandes said, “This is truly a great honour after what has been the most turbulent period in commercial aviation history.” He added, “Our brand has always been about the people, enabling everyone to fly and putting our own staff first. To receive this award for 12 years running is even more humbling because it’s judged by many millions of people who have chosen to fly with us, prior to the pandemic hitting in March 2020.”
Fernandes underlined, “What we have achieved in the past 18 months during the downtime in flying is incredible. We have turned one of Asia’s leading airline brands into a one stop travel and lifestyle super app, catering for much more than just air travel, which will see us return stronger and more robust in a post-COVID world.” He also said, “This award goes to my people – our incredible Allstars, who have remained resilient and committed to customer service and delivery excellence throughout the pandemic and who have never let a crisis beat them. As vaccination rates in all of our key markets continue to accelerate, we can’t wait to paint the skies red again very soon, and deliver the very best value and guest obsessed service in all that we do.”
Edward Plaisted, CEO of Skytrax said: “AirAsia remains a favourite with air travellers and the airline’s continued dominance in this awards category is a remarkable achievement in this very competitive market.”
Over 100 customer nationalities participated in the survey, with the 2021 Awards based on 13.42 million eligible survey entries counted in the final results (88 percent of these were registered up to March 2020).
