Public Administration and Civil Service Bureau (SAFP) Director Kou Peng Kuan said yesterday that the Macao One Account 2.0 offers 127 kinds of services, hoping to make it more convenient for residents’ daily life.
Kou made the remarks yesterday during the launch ceremony of the Macao One Account 2.0 at the Macau Science Centre in Nape.
According to Kou, when Macao One Account was first launched in September 2020, it only offered 42 services, and now the app offers many more functions, especially bill paying options. Kou noted that when the app was first launched, there were only 67,000 users which has now increased to 330,000. He stressed that government entities have been striving to make the app more convenient for residents, optimising the functions on the app. He added that his bureau listens to public opinion, aiming to continue expand its electronic services.
SAFP Deputy Director Ng Wai Han introduced the new functions of the 2.0 version of the app, saying that the app now can upload photos from albums, has an e-wallet, offers service enquiries, and can file complaints. She pointed out that the aim of the new version is to optimise and simplify the process of submitting documents in order to increase efficiency. She also pointed out that residents can now pay their utility bills via the app.
Ng also said that there will also be a version for the disabled to use, which will have larger fonts, bigger pictures and a more distinct colour contrast. She added that the bureau is now studying to expand its functions, such as venue bookings, nucleic acid test (NAT) booking, visa applications, and summer course sign-ups.
On the sidelines of the launch event, Ng told reporters that with the aim of transforming Macau into a smart city, the government may set up more cooperation agreements with different service providers. She pointed out that Alibaba is capable of helping the city to work towards its goal of building a smart city. Ng added that there are still some services and technical problems that need to be solved before the government can launch the other functions, but, she added, the government has been in touch with other bureaus so she believed that the other functions will soon to be launched.
Also, on the sidelines of yesterday’s event, Macao Water Deputy General Manager Oscar Chu Wai Man told reporters that nowadays 50 percent of residents pay their utilities through bank transfer, while 20 percent use e-payment methods and the rest pay in cash.
CEM representative U Man Cheang told the media that he has observed that there are an increasing number of residents choosing to pay their bills via e-wallet. Cheang noted that two years ago there were only 20 percent of residents paying by e-payment, while last year the number increased to 30 percent.
Nam Kwong Group Company representative Yang Zhewen said that most of the residents pay their bills using auto-transfer, noting that only 40 percent pay online or with cash.
Public Administration and Civil Service Bureau (SAFP) Vice Director Ng Wai Han addresses the launch ceremony for Macao One Account 2.0 yesterday at the Macau Science Centre in Nape. Photo: SAFP
