The service centres of utilities CEM and Macao Water, as well as the shops of telecommunications company CTM, will remain closed due to the current COVID-19 outbreak, according to separate statements by the three companies.
CEM’s customer service centres stay closed
Power utility CEM said that its customer centres in Macau and Taipa will remain closed through Friday, while its Emergency Service and Info Line will operate as normal.
Members of the public, CEM noted, can handle various applications such as applying for power supply, changing contract names applying for and checking e-bills, while bills can be paid electronically through methods such as Macau One Account, MPay and Internet Banking. Further details can be found at https://www.cem-macau.com/en/.
Macao Water’s Ilha Verde Customer Service Centre closed
Macao Water said that its Ilha Verde Customer Service Centre will remain closed, with water quality monitoring, the Customer Hotline and emergency services operating as normal.
Customers can check their bills via the Customer Hotline, the company website or the Macao Water WeChat. The company added that bill payments can also be made using the WeChat service and various electronic platforms, while no late surcharge or water service suspension would be incurred due to non-payment during the closure period.
The company has conducted a series of measures in line with its COVID-19 contingency plan, as well as having implemented close-loop management in each plant.
Enquiries can be made at 2822 0088, while further announcements can be found at www.macaowater.com, WeChat, Facebook and through the media.
All but 3 CTM shops remain closed until further notice
Meanwhile, all but three of CTM’s shops remain closed until further notice, with those still open able to provide only limited emergency telecom services.
The CTM Praia Flagship, NAPE Shop and Taipa Shop will provide limited emergency services from 10:30 a.m. to 1 p.m. and 3 p.m. to 6:30 p.m. Cleaning and disinfection will be carried out at noon.
All onsite installation and non-essential maintenance services remain suspended, the company said. Customers can use the CTM Buddy Mobile App or online portal for service subscription, while telecom services won’t be suspended due to overdue payment or expiration of one’s prepaid card.
More details can be found at https://www.ctm.net/en-US/person/index.html or by calling CTM No. 1 hotline: 1000.
