Utilities CEM and Macao Water as well as telecom operator CTM have recently announced their readjusted customer service arrangements in separate statements.
The readjusted opening hours are the result of the government’s readjusted anti-COVID-19 prevention and control measures during this week’s consolidation period.
CEM customer service centre reopens
CEM’s Macau customer service centre has reopened for those who have made reservations, while its Taipa Customer Service Centre remains closed.
CEM said that customers can make appointments by calling 2833 9911, urging them to arrive on time. The service centre is open from Monday to Friday from 9 a.m. to 5:45 p.m.
Customers can also check their bills via CEM eService or CEM WeChat, and make payments electronically. For overdue bills, the power supply will not be suspended and no late charge will be imposed.
For detailed arrangements, including bill payment and arrangements for Group A customers, as well as meter reading, one may visit https://www.facebook.com/CEMMacao/posts/5246593482094318
Macao Water’s Customer Service Centre provides limited services
Macao Water’s Customer Service Centre in Ilha Verde has reopened to provide limited services for customers with appointments through Friday.
The water utility said that customers are advised to prioritise applying for various water supply-related services online through its official WeChat account or website. Those intending to visit the centre must make an appointment by calling 2822 0088, urging customers to arrive on time.
Fee payment services are not available at the centre, and the handling fees for service applications will be charged in the next billing period. Customers can receive bills by mail and can also can check them on the company’s website, official WeChat account and electronic payment platforms.
Furthermore, customers unable to make payments between June 20 to the end of this month will not face late charges or have their water supply disconnected, while the outstanding amount will be carried forward to the next bill.
The detailed announcement can be found at https://www.macaowater.com/about-macao-water/news-detail/112401
CTM adjusts opening hours of 5 shops
The opening hours for five CTM shops have been readjusted to provide limited retail services in response to the government’s anti-COVID-19 consolidation period.
The five shops and their service numbers for appointments are Praia Flagship (6681 1000), NAPE Shop (6298 1000), Taipa Store (6281 1000), Kam Hoi San Shop (6698 1000) and CTM Original Store (6288 1000). Customers must call the numbers to make appointments in advance.
Their business hours since Saturday have been adjusted to 10:30 a.m. to 2 p.m. and 3 p.m. to 6:30 p.m., with disinfection conducted during the lunch period. However, the payment counters of the stores remain suspended and other CTM stores remain closed.
CTM also urged the public to use CTM Buddy Mobile App, visit www.ctm.net or call CTM No1 Hotline: 1000 for enquiries or service subscription during the period. Telecom services will not be suspended due to overdue bills.
The detailed arrangements can be found at https://www.ctm.net/en-US/person/index.html
