The Quality Tourism Services Accreditation Scheme (QTSAS) Mid-phase Review Briefing Seminar for the Food and Beverage and Travel Agency Sector was held on Friday to give participating businesses an overview of the completed inspections for the scheme’s first stage, according to a Macau Government Tourism Office (MGTO) statement on that day.
The scheme was launched in 2014.
The statement did not say where the seminar, aimed to “facilitate merchants’ prompt optimisation and improvement of their services”, was held.
Addressing the seminar, which drew over 100 participants, MGTO Acting Director Cheng Wai Tong said that with tourism activities returning to normal, the scheme had fully resumed its assessments in both the catering and travel agency sectors this year. Businesses were joining the scheme “enthusiastically”, he added.
Assessments for eligible catering businesses and travel agencies either joining for the first time or competing again have been conducted since mid-June based on the scheme’s mechanism, format and judging criteria, according to the statement, adding that the evaluations consist of four Mystery Customer Assessments and a Service Manager System Audit.
Meanwhile, the statement noted that the QTSAS-accredited businesses of 2023 will go through two Mystery Customer Assessments in line with the scheme’s “supervisory mechanism”. The statement said that 372 businesses have fulfilled the criteria to enter this year’s assessment process.
The statement added that 366 merchants finished the required number of Mystery Customer Assessments at the first stage, which involved 536 inspections.
More details on the scheme can be found on https://www.dst.gov.mo/en/trade-association/qtsas.html.
This photo taken and provided by the Macau Government Tourism Office (MGTO) on Friday shows a speaker addressing attendees at the Mid-phase Review Briefing Seminar for the Food and Beverage Sector and Travel Agency Sector.
