Municipal Affairs Bureau (IAM) President José Maria da Fonseca Tavares told public broadcaster TDM in a telephone interview yesterday that the “IAM Connect” website and app handled over 22,000 complaints in the past two years.
According to Tavares, “IAM Connect”, which was launched in 2019, has created a platform for residents to provide feedback to the bureau.
Tavares said residents mostly complained about public streets with rubbish accumulation problems, accounting for 10,000 of the complaints. He noted that 2,500 complaints were roadworks-related, while around 700 cases were about waste collection points.
Tavares said that around 88 percent of the cases were handled within three days, while 92 percent were handled in seven days. He pointed out that residents could check the follow-up situation of their complaints on “IAM Connect” within 24 hours.
The IAM president said he thought that the communication using “IAM Connect” between residents and his bureau was “ideal”, adding that public response to the platform had been “positive”.
Yesterday’s screenshot shows the webpage of “IAM Connect” through which members of the public can file their complaints to the Municipal Affairs Bureau (IAM).
