The Identification Services Bureau (DSI) announced in a statement yesterday the launch of an online overseas assistance service to help Macau residents who have lost their Macau travel documents while overseas.
The statement said that the initiative is supported by the Foreign Ministry and the ministry’s commissioner’s office in Macau.
The statement pointed out that residents aged 18 or above who have lost their travel documents can use the “Overseas Assistance – Lost Travel Documents in Journey” service on the “Common Access to Public Services of the Macao SAR” app. Details of the service and app can be found at www.dsi.gov.mo/ooas_e.jsp and www.gov.mo/zh-hant/services/ps-1047/.
The statement also said that assistance can be requested on behalf of the accompanying family members including parents, a spouse and their parents and children aged five years according to their ID card.
For identification, the statement pointed out that those requiring assistance must undergo facial recognition and upon entering further information into the system, each applicant will be issued an application number valid for 24 hours and an SMS verification code. They must then go to the selected Chinese overseas embassy or consulate to apply for a travel document by presenting the valid application number and verification code, the statement added.
The statement said that the embassy or consulate can confirm the identity of Macau residents without needing more information from DSI, accelerating the release of one-time travel documents to those needing to return to Macau.
The first phase of the online overseas assistance service applies to the embassies of the People’s Republic of China (PRC) in the United Kingdom and Northern Ireland, the Republic of Korea, Malaysia and the General Consulate of the PRC in Barcelona, the statement underlined.
The statement noted that residents requiring assistance while travelling abroad may call the 24-hour emergency hotline on 2857 3333 or visit www.dsi.gov.mo/hotline.html for further details. Enquiries can be made by calling the DSI hotline 2837 0777 or 2837 0888, or emailing info@dsi.gov.mo, the statement added.
This poster provided yesterday by the Identification Services Bureau (DSI) shows the instructions for using the online overseas assistance service for Macau residents who have lost their travel documents while abroad.
